Want to join our Team?

Agile doesn’t just hire good people. We hire the best people. We don’t offer jobs. We offer careers. We have a proven track record as one of the Ireland’s premier systems integrators. By joining Agile you join this innovation race: A community of engineers, employees, partners and customers who are committed to building communications networks and services for future generations.

The secret of our success is the people we recruit – and we’re looking for the best. You need an enquiring mind, the proven ability to solve complex problems and have an outstanding academic record. You will find challenging work with leading-edge technology in a financially-strong company with Flexible working conditions and a deep company-wide commitment to training and development for everyone.

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Network Operations Engineer

About the Role

The ideal candidate will be responsible for troubleshooting all Agile Networks products to resolve our customers’ technical issues. You will support the customers by completing level 1&2 troubleshooting before escalating to a senior engineer. Your ability to work in complex networking environment will also make you an ideal candidate.

The right candidate will possess a proven aptitude for learning new technologies and progressing your level of expertise constantly, in a proactive self-driven manner. You will be highly analytical with the ability to derive facts quickly, methodically, and accurately.

This is a customer facing role. As a Network Operations Engineer, you will work to solve product and network problems of medium to high complexity and you must be able to effectively configure moves, adds and changes and solve customer reported problems. Creative problem-solving skills, resourcefulness and the ability to work under pressure are key attributes.

Qualifications

  • IT related Degree or Diploma with one of the following
  • Juniper JNCIA-Junos
  • Aruba Certified Switching Associate (ACSA)
  • Aruba Certified Mobility Associate (ACMA)

Responsibilities

  • Manage and address electronic tickets efficiently
  • Troubleshoot and configure hardware and software on various technologies
  • Complete daily checks on customer’s networks.
  • Good understanding of SLAs
  • Deal with External: 3rd Party Suppliers & Vendors including Managed Services Provider

Main Compentencies

  • Understanding of networking fundamentals
  • Experience of multi-vendor equipment
  • Good customer facing skills
  • Problem solving
  • Works well in a team
  • Fluent written and verbal communication
  • Excellent time management and troubleshooting skills
  • Keep customer support tickets up to date with latest information.
  • Ensure support tickets are answered in a timely fashion
  • Eagerness to learn new technologies/skills
  • Contribute to Support Documentation and Knowledge base articles

Please apply and include a CV

    Your Name (required)

    Your Email (required)

    Contact No. (required)

    How many years' experience do you have working as a networks operations engineer? (required)

    Are you legally entitled to work and reside in Ireland? (required)

    Please upload your CV and include a covering letter outlining why you'd like to join the team. (required)


    Senior Network Design & Delivery Engineer

    About the Role

    The ideal candidate will be working within the Agile Networks Senior Engineer programme to support our Primary engineers and deliver network projects to clients. Provide hardware testing, support and project and installation services within designated Service Level Agreements and time frames, ensuring customer satisfaction is at the forefront of all commitments.

    This is a customer facing role requiring the successful candidate to undertake detailed design, consultancy, and escalated support tasks. The successful candidate will be required to host / attend customer meeting in both a pre- and post-sales capacity and act as the Technical Design Authority within a project. Creative problem-solving skills, resourcefulness, and the ability to work under pressure are key attributes.

    Qualifications

       IT related Degree or Diploma with one of the following:

    • Juniper JNCIP-ENT, JNCIP-SP, JNCIS-SEC or CCNP
    • Aruba Certified Switching Professional (ACSP)
    • Aruba Certified Mobility Professional (ACMP)
    • Aruba Certified ClearPass Professional (ACCP)

    Responsibilities

    • Deliver against customer incidents and problems ensuring they are dealt with in line with the Incident and Problem Management Processes, such that customers receive a professional, high quality level of service.
    • Design network infrastructures and systems to meet customer requirements, authoring detailed design documentation to enhance customer satisfaction and satisfy business requirements.
    • Liaise with the customers to understand their network, determine the consultancy commitment required to provide reports, recommendations and technical detail needed to ensure the success of business opportunities.
    • On-site Installation work, including projects and international requests to deliver 1st time installations by following work method detail and H&S guidelines as provided.
    • Provide high level technical support by analysing complex customer issues, identify root cause and resolve in accordance with SLAs to maintain and improve customer satisfaction.
    • Assist and/or lead the pre-staging of equipment to be installed on customer sites.
    • Ensure all network design and build documentation are maintained and available to fellow engineers via intranet.
    • Maintain spares pool and customer support inventory including serial numbers, locations, and SLA data.
    • Execute the control of ‘standby’ equipment in order to maintain the availability of the Lab based customer ‘standby’ equipment to facilitate the delivery of rapid response for fault investigation and restoration of support contracts.

    Most Important Compentencies

    • Understanding of networking fundamentals
    • 5 years field engineer or NOC experience
    • Experience of multi-vendor equipment
    • Excellent customer facing skills
    • Problem solving
    • Works well in a team
    • Fluent written and verbal communication
    • Excellent time management and troubleshooting skills
    • Ability to work to deadlines and within SLAs
    • Eagerness to learn new technologies/skills
    • Contribute to support documentation and knowledge base articles
    • Full Drivers Licence and own Car

    Important Numbers

    • 20% design and consultancy
    • 40% pre-stage and installation
    • 30% Post-Sales Support
    • 10% Pre-Sales Support

    Benefits

    • Mileage and expense allowance
    • Support for professional qualifications
    • Generous On-Call allowance

    Please apply and include a CV

      Your Name (required)

      Your Email (required)

      Contact No. (required)

      How many years' experience do you have working as a senior network design and delivery engineer? (required)

      Are you legally entitled to work and reside in Ireland? (required)

      Please upload your CV and include a covering letter outlining why you'd like to join the team. (required)


      Network Delivery Primary Engineer

      About the Role

      The ideal candidate will be Working within the Agile Networks Primary Engineer programme to support Senior engineers deliver network projects to clients. Provide hardware testing, support, project and installation services within designated Service Level Agreements and time frames, ensuring customer satisfaction is at the forefront of all commitments. Working with Level 3 engineers and technical consultants to implement network projects including field-based and lab based assignments.

      This is a customer facing role. As a Network Delivery Primary Engineer, you will work to solve product and network problems of medium to high complexity and you must be able to effectively configure moves, adds and changes and also solve customer reported problems. Creative problem-solving skills, resourcefulness and the ability to work under pressure are key attributes.

      Qualifications

      • IT related Degree or Diploma with one of the following
      • Juniper JNCIA-Junos
      • Aruba Certified Switching Associate (ACSA)
      • Aruba Certified Mobility Associate (ACMA)

      Responsibilities

      • Deliver against customer incidents and problems ensuring that they are dealt with in line with the Incident management and problem management processes, such that customers receive a professional, high quality level of service.
      • Prepare equipment for site visits in order to provide equipment suitably prepared in line with the ‘Golden Hour’ process enabling SLA’s to be met.
      • Site visit response against SLA contract levels to maintain high levels of customer confidence and satisfaction by achieving resolution within the SLA requirements.
      • On-site Installation work supported by Escalation engineers in order to deliver 1st time installations by following work method detail and H&S guidelines as provided.
      • Testing and raising Manufacturer authorisation for faulty items, testing replacements upon receipt from manufacturer for functionality to determine the correct operation of the equipment before parts are sent for repair or re-stocked
      • Assist and/or lead the pre-staging of equipment to be installed on customer sites as part of projects or installs.
      • Ensure all engineering, network design and build documentation are maintained and available to fellow engineers.
      • Maintain spares pool and customer support inventory including serial numbers, locations, and SLA data.
      • Execute the control of ‘standby’ equipment in order to maintain the availability of the Lab based customer ‘standby’ equipment to facilitate the delivery of rapid response for fault investigation and restoration of service.
      • Deal with External: 3rd Party Suppliers & Vendors including Managed Services Provider
      • Keep customer support tickets up to date with latest information.
      • Ensure support tickets are answered in a timely fashion

      Most Important Compentencies

      • Understanding of networking fundamentals
      • Field engineer or NOC experience preferred
      • Experience of multi-vendor equipment
      • Good customer facing skills
      • Problem solving
      • Works well in a team
      • Fluent written and verbal communication
      • Excellent time management and troubleshooting skills
      • Ability to work to deadlines and within SLAs
      • Eagerness to learn new technologies/skills
      • Contribute to Support Documentation and Knowledge base articles
      • Full Drivers Licence and own Car

      Important Numbers

      • 80% field based Nationwide coverage
      • 20% lab based Dublin head office
      • Mileage and expense allowance
      • Support for professional qualifications
      • Generous On-Call allowance

      Please apply and include a CV

        Your Name (required)

        Your Email (required)

        Contact No. (required)

        How many years' experience do you have working as a network delivery primary engineer? (required)

        Are you legally entitled to work and reside in Ireland? (required)

        Please upload your CV and include a covering letter outlining why you'd like to join the team. (required)