Want to join our Team?

Agile doesn’t just hire good people. We hire the best people. We don’t offer jobs. We offer careers. We have a proven track record as one of the Ireland’s premier systems integrators. By joining Agile you join this innovation race: A community of engineers, employees, partners and customers who are committed to building communications networks and services for future generations.

The secret of our success is the people we recruit – and we’re looking for the best. You need an enquiring mind, the proven ability to solve complex problems and have an outstanding academic record. You will find challenging work with leading-edge technology in a financially-strong company with Flexible working conditions and a deep company-wide commitment to training and development for everyone.

Network Operations Engineer

About the Role

The ideal candidate will be responsible for troubleshooting all Agile Networks products to resolve our customers’ technical issues. You will support the customers by completing level 1&2 troubleshooting before escalating to a senior engineer. Your ability to work in complex networking environment will also make you an ideal candidate.

The right candidate will possess a proven aptitude for learning new technologies and progressing your level of expertise constantly, in a proactive self-driven manner. You will be highly analytical with the ability to derive facts quickly, methodically, and accurately.

This is a customer facing role. As a Network Operations Engineer, you will work to solve product and network problems of medium to high complexity and you must be able to effectively configure moves, adds and changes and solve customer reported problems. Creative problem-solving skills, resourcefulness and the ability to work under pressure are key attributes.

Qualifications

  • IT related Degree or Diploma with one of the following
  • Juniper JNCIA-Junos
  • Aruba Certified Switching Associate (ACSA)
  • Aruba Certified Mobility Associate (ACMA)

Responsibilities

  • Manage and address electronic tickets efficiently
  • Troubleshoot and configure hardware and software on various technologies
  • Complete daily checks on customer’s networks.
  • Good understanding of SLAs
  • Deal with External: 3rd Party Suppliers & Vendors including Managed Services Provider

Main Compentencies

  • Understanding of networking fundamentals
  • Experience of multi-vendor equipment
  • Good customer facing skills
  • Problem solving
  • Works well in a team
  • Fluent written and verbal communication
  • Excellent time management and troubleshooting skills
  • Keep customer support tickets up to date with latest information.
  • Ensure support tickets are answered in a timely fashion
  • Eagerness to learn new technologies/skills
  • Contribute to Support Documentation and Knowledge base articles

Please apply and include a CV

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    How many years' experience do you have working as a networks operations engineer? (required)

    Are you legally entitled to work and reside in Ireland? (required)

    Please upload your CV and include a covering letter outlining why you'd like to join the team. (required)